This Privacy Policy explains how SkyCity Casino (“we”, “us”, “our”), as a New Zealand-based online casino brand, collects, processes, uses, stores, and protects your personal information when you access or use our website and related services. This document complies with the Privacy Act 2020 (NZ) and other applicable regulations. By using our services, you agree to the terms and practices outlined in this policy.
1. Collection of Personal Information
We collect personal information that you provide directly when you register for an account, use our services, or contact our support team. This may include your full name, date of birth, residential address, email address, phone number, payment information, identification documents, and any other information required to verify your identity or process transactions. We also collect information generated through your use of our website, such as device information, IP address, browser type, and usage data through cookies and similar technologies.
2. Use of Personal Information
Your personal information is used to: (a) provide and manage your access to SkyCity Casino’s services; (b) verify your identity and age in compliance with legal and regulatory requirements; (c) process transactions and manage your account; (d) communicate with you regarding account status, promotions, system updates, or changes to terms; (e) detect and prevent fraud, money laundering, and other illegal or unauthorised activities; (f) comply with our legal obligations under New Zealand law; (g) analyse user behaviour for service improvement and website optimisation.
3. Sharing and Disclosure of Information
We may share your personal information with third parties only as necessary and permitted by law. This includes: (a) our affiliated companies within the SkyCity group; (b) payment service providers and financial institutions to facilitate transactions; (c) identity verification agencies to comply with Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) obligations; (d) technology and analytics service providers assisting in the operation and improvement of our website; (e) regulatory authorities, law enforcement, or government agencies as required by law; (f) any other third party where you provide explicit consent. All third-party service providers are required to handle your information in accordance with this Privacy Policy and New Zealand privacy legislation.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal and regulatory requirements, and to resolve disputes. Once the retention period expires or the information is no longer needed, your data will be securely deleted or anonymised, except where continued retention is required by law.
5. Data Security
We implement a range of technical and organisational security measures to safeguard your personal data against unauthorised access, loss, misuse, disclosure, or alteration. These measures include secure servers, encryption technology for data transmission, access controls, and regular security assessments. While no method of electronic transmission or storage is completely secure, we strive to protect your information to the highest industry standards.
6. International Data Transfers
Your personal information may be transferred to and processed in countries outside New Zealand, including but not limited to the European Economic Area (EEA) or Australia, where our service providers or affiliated companies may operate. In such cases, we ensure that adequate safeguards are in place to protect your data, including contractual obligations and compliance with applicable data protection laws.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, analyse site traffic, and deliver relevant content. Cookies are small files stored on your device. You can adjust your browser settings to refuse or delete cookies; however, some website features may not function properly without them. For more information, please refer to our Cookie Policy.
8. Your Rights
Under the Privacy Act 2020, you have specific rights regarding your personal information, including the right to access, correct, or request deletion of your data. You may also object to or restrict certain processing activities. To exercise these rights, contact our Privacy Officer using the details provided below. We will respond to your requests in accordance with applicable laws and may require verification of your identity before processing your request.
9. Marketing Communications
If you opt in, we may use your contact information to send you promotional offers and updates from SkyCity Casino. You may withdraw your consent or unsubscribe from marketing communications at any time by following the instructions in our emails or by contacting us directly. We will not send you marketing materials if you have opted out.
10. Third-Party Links
Our website may contain links to third-party sites or services that are not operated by SkyCity Casino. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date. Please review this policy periodically to stay informed about how we protect your information. Continued use of our services after changes indicates your acceptance of the revised policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Privacy Officer at: privacy@skycitycasino.com or by mail at SkyCity Casino, PO Box 1234, Auckland, New Zealand. We are committed to addressing your privacy inquiries promptly and in accordance with New Zealand law.
13. Children’s Privacy
SkyCity Casino’s services are intended for persons aged 20 years and over. We do not knowingly collect personal information from individuals under the legal gambling age in New Zealand. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete such data and, where appropriate, restrict access to our services.
14. Governing Law
This Privacy Policy and any disputes arising from it are governed by the laws of New Zealand. By using our website, you consent to the exclusive jurisdiction of New Zealand courts regarding all matters related to your personal information and privacy.
Date of Last Update: 2026-06-01